Give your customers help without making your inbox the center of your day.
When the same questions keep arriving, you need a first response that doesn't depend on someone stopping work. Agentmatica uses your existing website information to answer routine customer questions, links the source, and hands the conversation to a person when it needs one.
Grounded answers, not confident guesses
Generic AI chatbots improvise, and one hallucinated policy can cost more than a year of deflection savings. Agentmatica answers from your indexed content and links crawled-page answers to the page they came from. When your content doesn't cover it, the agent says it doesn't have that on file and escalates.
That grounding is why teams trust it in front of customers: answers from your pages are verifiable by the visitor, and every reply is auditable by you in the transcript.
Escalation that respects your team's time
Mood analysis flags frustrated visitors, owner-defined rules catch high-stakes topics (bulk orders, cancellations, compliance), and anything the agent can't answer gets routed instead of fudged.
Escalations reach the right person via push or email; Slack and Telegram handoff on Starter+ — with on-call rotation support — and anyone on the team can take over the live chat in one tap. The visitor sees a teammate arrived; the transcript keeps the context.
No knowledge base to babysit
Helpdesk bots need authored articles that drift out of date. Agentmatica's knowledge base is the site you already maintain — recrawled on a schedule, so a policy change today is the agent's answer today.
After-hours first response
Routine questions get answered at 2am; the ones that need a person are waiting for you with the transcript, and the visitor is told what to expect.
Live human takeover
Step into any conversation mid-chat from the dashboard.
Says what it doesn't know
When your content doesn't cover it, the agent says so and offers a person instead of guessing.
Common questions
What happens when it doesn't know?
It says so, offers escalation, and notifies your team. Refusing to guess is a feature — it's what keeps the answers trustworthy.
Can we review what it said?
Every conversation is in the dashboard with full transcripts, citations, helpfulness signals, and CSV export.
Give your customers help without making your inbox the center of your day.
Add your site, try the answers in your dashboard, add one snippet to your site when you’re happy. Free plan, no card required.
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