Give your customers help without making your inbox the center of your day.

When the same questions keep arriving, you need a first response that doesn't depend on someone stopping work. Agentmatica uses your existing website information to answer routine customer questions, links the source, and hands the conversation to a person when it needs one.

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Answers from your own pages

Agentmatica answers from your indexed content and links crawled-page answers to the page they came from. When your content doesn't cover it, the agent says it doesn't have that on file and escalates.

Shoppers can open the page behind an answer, and you can read every transcript.

Escalation that respects your team's time

Mood analysis flags frustrated visitors, owner-defined rules catch high-stakes topics (bulk orders, cancellations, compliance), and anything the agent can't answer gets routed instead of fudged.

Escalations reach the right person by push, email, Slack, or Telegram, with on-call rotation support, and anyone on the team can take over the live chat in one tap. The visitor sees a teammate arrived; the transcript keeps the context.

No knowledge base to babysit

Helpdesk bots need authored articles that drift out of date. Agentmatica's knowledge base is the site you already maintain, recrawled on a schedule, so a policy change today is the agent's answer today.

After-hours first response

Routine questions get answered at 2am; the ones that need a person are waiting for you with the transcript, and the visitor is told what to expect.

Live human takeover

Step into any conversation mid-chat from the dashboard.

Says what it doesn't know

When your content doesn't cover it, the agent says so and offers a person instead of guessing.

Common questions

What happens when it doesn't know?

It says so, offers a person, and notifies your team.

Can we review what it said?

Every conversation is in the dashboard with full transcripts, citations, helpfulness signals, and CSV export.