The Crisp alternative that sells from your catalog while you stay in control.
Crisp is a shared inbox for support teams, with an AI agent called Hugo on paid plans from $45 a month. Agentmatica is the sales and support agent for owner-led stores. It answers shoppers from your pages and catalog, shows the products it means as cards, and on Shopify and WooCommerce adds them to the cart. You can coach it privately or take over any chat. Free to start, $29 a month after that.
Pick Agentmatica if…
Owner-led Shopify and WooCommerce stores that want the chat on their website to recommend products and build the cart, answer support questions with the source shown, and let the owner step in on any conversation.
Common reasons people switch: you want the chat to sell: recommend products from your catalog, suggest what goes with them, and add to cart; you're one owner or a small team and don't need a multichannel inbox built for support agents; you'd like the shopper to see the page an answer came from; you don't want an AI budget in credits that stops the agent when it runs out: on Crisp, Hugo hands chats to your team once the month's credits are gone unless you switch on Pay-As-You-Go; you want AI replies on a free plan, where Crisp's Free plan includes no AI credits.
Pick Crisp if…
Support teams of several people who need one inbox across chat, email, WhatsApp, Instagram and SMS, with ticketing and a knowledge base, and who want AI to take some of the load.
Where Crisp shines: One inbox for web chat, email, Messenger, Telegram and, from Essentials, WhatsApp, Instagram, SMS and phone; Unlimited conversations on every plan, with seats bundled per workspace (2 on Free up to 20+ on Plus); Knowledge base, ticketing and a customer portal for teams that run structured support; Shopify, WooCommerce, Adobe Commerce and Prestashop order history inside the inbox, with refunds from Crisp.
Choose Agentmatica if you run a store and want the chat on your website to recommend products and build the cart, answer routine support questions with the source page shown, and hand you any conversation when you want it. Agentmatica has a free plan with AI replies included; Crisp's free plan has no AI credits. Crisp is the better fit if you have a support team that works across chat, email, WhatsApp, Instagram and SMS, and you want one inbox for all of it with an AI agent helping out.
Agentmatica vs. Crisp, side by side
| Agentmatica | Crisp | |
|---|---|---|
| Cited answers | Answers from your crawled pages link to the page they came from | Hugo learns from your website, knowledge base, files and snippets; we couldn't find a per-answer source link shown to the visitor at time of writing |
| Getting started | Paste your URL, try it in your dashboard, add one snippet when you're ready | 14-day trial of every feature; Hugo needs a paid plan from Mini ($45/mo) |
| When the answer isn't there | Says so and offers a person instead of guessing | Hands the conversation to your team with its context |
| Human takeover | Coach it privately per conversation, take over mid-chat, hand back when done | Shared inbox built for a human team, with routing, notes and assignment |
| Actions | Shopify and WooCommerce: product cards, add to cart, checkout link, order lookup; WordPress plugin; handoff to Slack, Telegram, email or Zendesk | Order history and refunds in the inbox (Shopify, WooCommerce, Adobe Commerce, Prestashop); WhatsApp, Instagram and SMS from Essentials; task automations on Plus |
| Entry price | Free plan; paid from $29/mo, no per-seat pricing | Free inbox with no AI credits; Mini $45/mo with about 90 AI conversations of included credit |
| Selling | Product cards from your catalog, an optional add-on suggestion on product pages, add to cart and a checkout link on Shopify and WooCommerce, and your own pairing rules in Sales notes | We couldn't find product recommendations, product cards or add to cart in Crisp's AI agent at time of writing; the Shopify app focuses on order history and refunds |
Competitor details reflect public information at time of writing — verify current plans on their site.
Agentmatica vs. Crisp pricing, plan by plan
| Agentmatica | Crisp | |
|---|---|---|
| Free tier | Free plan, no card, no time limit: 100 replies a month and up to 100 indexed pages | Free $0: 2 seats, web chat and shared inbox, no AI credits; 14-day trial of all features |
| Entry plan | Starter $29/mo: 1,000 replies, 5,000 indexed pages, 30-day retention | Mini $45/mo per workspace: 4 seats, $5 of AI credits (about 90 AI conversations) |
| Mid plan | Growth $79/mo: 3,000 replies, 25,000 indexed pages, 60-day retention | Essentials $95/mo per workspace: 10 seats, $25 of AI credits (about 450 AI conversations), omnichannel inbox, knowledge base |
| Upper plan | Scale $199/mo: 10,000 replies, 100,000 indexed pages, 90-day retention | Plus $295/mo per workspace: 20+ seats, $75 of AI credits (about 1,350 AI conversations), ticketing, white label |
| Extra AI usage | $5 per 100 extra replies ($0.05 each), capped at your plan price | Optional Pay-As-You-Go with limits you set; Crisp estimates $0.05 to $0.10 per Hugo conversation. Credits reset monthly and don't roll over |
| Seats | No per-seat pricing on any plan | Seats bundled per plan; extra seats $10/mo each on Plus |
| Setup help | Optional Assisted Launch $490 one-time, Ongoing Care $149/mo | Demo on request; 50% discount for nonprofits and students |
Crisp prices as published on their pricing page on 2026-09-28. Agentmatica prices are monthly; yearly billing is 20% less. See full pricing.
One chat, start to finish
What the shopper sees and what you see in the dashboard, side by side: the answer with its source, a private directive, a takeover and the hand back.
Stillhouse Roasters
A visitor asks something your site already answers.
Customer is thinking: “Can someone just tell me what I need to know?”
Selling from your catalog
Agentmatica shows products from your live catalog as cards, can suggest one complementary item on product pages, and on Shopify and WooCommerce adds the right variant to the cart and hands over a checkout link. You write what goes with what, and your free-shipping line, in Sales notes.
Crisp's Shopify app puts a customer's order history next to the conversation and lets your team issue refunds from the inbox. That's useful for support. We couldn't find product recommendations or an in-chat cart in Crisp's AI agent at time of writing.
A team inbox or an agent on your site
Agentmatica lives on your website and answers first. When a chat needs you, it notifies you in Slack, Telegram, email or the dashboard, and you take over with the agent paused, then hand it back. It doesn't do WhatsApp, Instagram, SMS or email as channels.
Crisp is built around a support team: seats, routing, sub-inboxes, ticketing, and channels from email to WhatsApp. Hugo sits inside that inbox and passes conversations to your operators.
Answers the shopper can check
When Agentmatica answers from a crawled page, the shopper sees a link to that page under the reply. When the answer isn't on file, it says so and offers a person. Answers from uploads, snippets and trained corrections don't carry a link.
Hugo learns from your website, knowledge base articles, uploaded files and past conversations. We couldn't find a per-answer source link shown to the visitor at time of writing.
Replies you can count vs. credits that run out
Each Agentmatica plan includes a number of replies, from 100 on Free to 10,000 on Scale. Extra replies are $5 per 100 and the overage is capped at your plan price, so the bill has a ceiling.
Crisp includes AI credits with each paid plan, $5 on Mini up to $75 on Plus. When they're used up, Hugo stops answering and chats go to your team, unless you turn on Pay-As-You-Go.
How to move from Crisp to Agentmatica
Set Agentmatica up and test it in your dashboard first, then swap the chat on your site, so you're never without one.
- 01
Before you cancel Crisp
- Export your Shortcuts (saved replies) as CSV from Crisp's settings.
- Export your contacts as CSV (Crisp offers this on Essentials and above).
- Copy any Hugo scenarios or training text you want to keep. We couldn't find a way to export them.
- 02
Bring your knowledge across
Paste your store URL and we crawl your pages. Your Crisp knowledge base is public, usually at yourname.crisp.help. Add your most-used help articles with Add Page URL, upload PDF, DOCX, TXT or Markdown files, and paste the answers you copied as text snippets. After launch, Improve answer on any reply saves the exact wording you want.
- 03
Swap the chat on your site
Remove Crisp's chat first. On Shopify, turn off its app embed under Online Store → Themes → Customize → App embeds, then uninstall the app. On WordPress, deactivate its plugin. Anywhere else, delete its script tag. Then add Agentmatica with the Shopify theme block, the WordPress plugin or one snippet.
- 04
Keep your helpdesk for tickets
Keep Crisp for email and tickets if you like. A native Crisp integration is on our roadmap; until then, send handoffs to it with the custom webhook (for example through Zapier or Make).
Rather not do it yourself? Assisted Launch ($490 one-time) sets the agent up around the job that matters most to you and goes through the answers with you before it goes live. The full checklist is in Move from another chat tool.
Where these facts come from
We checked Crisp's own pages on 2026-09-28. Where we couldn't find something, the page says so instead of guessing.
Common questions
How much does Crisp cost compared with Agentmatica?
Crisp's plans are Free ($0, no AI credits), Mini ($45 a month, $5 of AI credits), Essentials ($95, $25 of credits) and Plus ($295, $75 of credits), priced per workspace with seats included. Crisp estimates a Hugo conversation at $0.05 to $0.10. Agentmatica is free for 100 replies a month, then $29 (1,000 replies), $79 (3,000) and $199 (10,000), with extra replies at $5 per 100 and no per-seat pricing. Prices checked 28 September 2026; confirm on each site.
Can Crisp recommend products and add them to the cart?
We couldn't find that in Crisp's pricing, AI or Shopify pages at time of writing. The Shopify integration shows order history in the inbox and lets your team issue refunds. Agentmatica recommends from your live catalog as product cards and, on Shopify and WooCommerce, adds to the cart with a checkout link.
What happens when the AI allowance runs out?
On Crisp, once the month's included credits are spent, Hugo stops answering and new chats go to your operators until credits reset or you enable Pay-As-You-Go. On Agentmatica, paid plans keep answering past the included replies at $5 per 100, capped at your plan price. The Free plan stops at 100 replies a month.
Does Agentmatica replace the Crisp inbox for email and WhatsApp?
No. Agentmatica works in the chat on your website and hands off to you in Slack, Telegram, email, Zendesk or its dashboard. It has no email, WhatsApp, Instagram or SMS channel and no ticketing. If your team lives in those channels, Crisp covers them better.
How long does it take to move from Crisp?
There's nothing to migrate. Paste your site URL, let it index, try the questions that matter in your dashboard, then add the script tag, Shopify theme block or WordPress plugin. You can keep Crisp for email and social while Agentmatica handles the website chat.
See it answer on your site — free
Add your site, try the answers in your dashboard, embed one script tag when you’re happy. No card required.
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