The Gorgias alternative for owner-led stores that want the website chat to sell.
Gorgias is an ecommerce helpdesk with an AI Agent on top, priced by tickets and by each conversation the AI resolves. Agentmatica works in the chat on your website before a ticket exists: it answers from your pages and catalog, recommends products, and builds the cart on Shopify and WooCommerce. It handles routine support too, and you can coach it privately or take over any chat. Free to start, $29 a month after that.
Pick Agentmatica if…
Owner-led stores whose questions mostly start on the website, that want product cards, add-ons and an in-chat cart on Shopify or WooCommerce, answers the shopper can check, private coaching and live takeover, and a free plan to start on.
Common reasons people switch: you want the selling to happen in your website chat without running a helpdesk to get there; you'd rather pay a flat monthly reply allowance than per ticket plus $0.85 to $1.00 per automated interaction; you want the shopper to see which page an answer came from; you want to correct an answer privately and take over a chat yourself, then hand it back; you sell on WooCommerce or run a non-store site, and want one agent for both.
Pick Gorgias if…
Shopify brands with a support team working several channels from one inbox, who want ticketing, macros, SLAs and reporting, and are happy to pay per resolved conversation for AI Agent and its Shopping Assistant.
Where Gorgias shines: A full helpdesk: one inbox for email, chat, social and help center, with Voice and SMS add-ons; AI Agent with a Shopping Assistant that recommends Shopify products in chat and can generate single-use discount codes; Actions in connected apps, such as updating an address in Shopify or cancelling a subscription in Loop; Never priced per agent: 500 user seats on Basic and above.
Choose Agentmatica if you're an owner-led store and most of your questions start on your website: it sells from your live catalog, answers routine support, shows the page an answer came from, and lets you step in yourself. You pay for a monthly reply allowance, with no ticket counts and no fee per resolved conversation. Gorgias is the better fit if you run a support team that works email, chat, SMS, social and phone from one inbox and needs ticketing, macros, reporting and seats for everyone. Its AI Agent and Shopping Assistant are strong for Shopify brands with that setup.
Agentmatica vs. Gorgias, side by side
| Agentmatica | Gorgias | |
|---|---|---|
| Cited answers | Answers from your crawled pages link to the page they came from | AI Agent answers from your help center, website, Shopify data, documents and Guidance, and your team can review each response's sources; we couldn't find a source link shown to the shopper at time of writing |
| Getting started | Paste your URL, try it in your dashboard, add one snippet when you're ready | 30-day free trial of Helpdesk and AI Agent; connect your store, set up the helpdesk, then add AI Agent knowledge |
| When the answer isn't there | Says so and offers a person instead of guessing | Tells the customer and hands the ticket to your team; topics you mark for handover always escalate |
| Human takeover | Coach it privately per conversation, take over mid-chat, hand back when done | Handover to your team in the Gorgias helpdesk on chat, email and SMS |
| Actions | Shopify and WooCommerce: product cards, add to cart, checkout link, order lookup; WordPress plugin; handoff to Slack, Telegram, email or Zendesk | Actions in connected apps (for example Shopify address updates, Loop subscription cancels); Shopify, WooCommerce, BigCommerce and Magento, some on higher plans only; 150+ app integrations |
| Entry price | Free plan; paid from $29/mo, no per-seat pricing | Helpdesk from $10/mo (50 tickets, 3 seats); with AI Agent from $40/mo; AI Agent billed per automated interaction |
| Selling | Product cards from your catalog, an optional add-on suggestion on product pages, add to cart with the right variant and a checkout link on Shopify and WooCommerce, and your own pairing rules in Sales notes | Shopping Assistant (part of AI Agent, Shopify stores only) shows product cards in chat that shoppers can add to cart, recommends at product level, and can generate single-use discount codes; also works on email and SMS |
Competitor details reflect public information at time of writing — verify current plans on their site.
Agentmatica vs. Gorgias pricing, plan by plan
| Agentmatica | Gorgias | |
|---|---|---|
| Free tier | Free plan, no card, no time limit: 100 replies a month and up to 100 indexed pages | No free plan; 30-day free trial of Helpdesk and AI Agent |
| Entry plan | Starter $29/mo: 1,000 replies, 5,000 indexed pages, 30-day retention | Starter $10/mo, monthly billing only: 50 tickets, 3 seats; $40/mo with AI Agent (30 automated interactions) |
| Mid plan | Growth $79/mo: 3,000 replies, 25,000 indexed pages, 60-day retention | Basic $60/mo ($50 billed annually): 300 tickets; $90/mo with AI Agent ($77 billed annually), 30 automated interactions |
| Upper plan | Scale $199/mo: 10,000 replies, 100,000 indexed pages, 90-day retention | Pro $360/mo ($300 billed annually): 2,000 tickets, $550 with AI Agent (190 interactions); Advanced $900/mo ($750 billed annually): 5,000 tickets, $1,430 with AI Agent (530 interactions) |
| Extra replies | $5 per 100 extra replies ($0.05 each), capped at your plan price | AI Agent $1.00 per automated interaction on Starter, $0.90 on Basic and Pro, $0.85 on Advanced; extra tickets $0.40 each on Starter, $40 per 100 on Basic, $36 per 100 on Pro and Advanced |
| Seats | No per-seat pricing on any plan | Never priced per agent: 3 seats on Starter, 500 on Basic and above |
| Setup help | Optional Assisted Launch $490 one-time, Ongoing Care $149/mo | Self-serve on Starter and Basic, 1:1 onboarding on Pro, white-glove on Advanced; custom plans above 5,000 conversations a month |
Gorgias prices as published on their pricing page on 2026-09-28. Agentmatica prices are monthly; yearly billing is 20% less. See full pricing.
One chat, start to finish
What the shopper sees and what you see in the dashboard, side by side: the answer with its source, a private directive, a takeover and the hand back.
Stillhouse Roasters
A visitor asks something your site already answers.
Customer is thinking: “Can someone just tell me what I need to know?”
Selling in the chat on your website
Agentmatica shows products from your live catalog as cards, can suggest one complementary item on product pages, and on Shopify and WooCommerce adds the variant the shopper picked to the cart and hands over a checkout link. You write pairing rules and your free-shipping line in Sales notes. It doesn't create discount codes.
Gorgias's Shopping Assistant recommends products from a Shopify catalog as cards the shopper can add to cart, and it can hand out single-use discount codes at a strength you choose. It's part of AI Agent, so each conversation it resolves is billed as an automated interaction.
A website agent before the ticket
Agentmatica lives in the chat on your site and answers there, from your pages, uploads and connected store. When a chat needs a person it notifies you in Slack, Telegram, email, Zendesk or the dashboard. It has no ticketing, email inbox, SMS or social channels.
Gorgias is built around your support team's inbox. Email, chat, social, SMS and phone land as tickets, with macros, routing, SLAs and reporting for a team that answers them all day.
Flat replies vs. tickets plus resolutions
Each Agentmatica plan includes a reply allowance, from 100 on the free plan to 10,000 on Scale. Extra replies cost $5 per 100 and are capped at your plan price, so overage never costs more than the plan itself.
Gorgias prices the helpdesk by tickets a month and AI Agent by automated interaction, from $0.85 to $1.00 each depending on plan. Seats are generous and it's never priced per agent.
Coaching it yourself
Open a live conversation, give the agent a private directive the shopper never sees, or take over and hand back when you're done. Answers from crawled pages link to the page they came from, so you and the shopper can check them.
Gorgias improves AI Agent through Guidance, knowledge sources and the feedback your team leaves on tickets it handled, and hands chats over by topic or when it can't answer safely.
How to move from Gorgias to Agentmatica
Set Agentmatica up and test it in your dashboard first, then swap the chat on your site, so you're never without one.
- 01
Before you cancel Gorgias
- Copy your AI Agent guidance. We couldn't find a way to export it.
- Export your macros as CSV if you want to reuse the wording.
- 02
Bring your knowledge across
Paste your store URL and we crawl your pages. Gorgias doesn't export Help Center articles, but your Help Center is public, usually at yourbrand.gorgias.help or your own domain. Add your most-used help articles with Add Page URL, upload PDF, DOCX, TXT or Markdown files, and paste the answers you copied as text snippets. After launch, Improve answer on any reply saves the exact wording you want.
- 03
Swap the chat on your site
Remove Gorgias's chat first. On Shopify, turn off its app embed under Online Store → Themes → Customize → App embeds, then uninstall the app. On WordPress, deactivate its plugin. Anywhere else, delete its script tag. Then add Agentmatica with the Shopify theme block, the WordPress plugin or one snippet.
- 04
Keep your helpdesk for tickets
Keep Gorgias for email and tickets if you like. A native Gorgias integration is on our roadmap; until then, send handoffs to it with the custom webhook (for example through Zapier or Make).
Rather not do it yourself? Assisted Launch ($490 one-time) sets the agent up around the job that matters most to you and goes through the answers with you before it goes live. The full checklist is in Move from another chat tool.
Where these facts come from
We checked Gorgias's own pages on 2026-09-28. Where we couldn't find something, the page says so instead of guessing.
Common questions
How much does Gorgias cost compared with Agentmatica?
Gorgias Helpdesk runs from $10 a month for 50 tickets on Starter to $900 a month ($750 billed annually) for 5,000 tickets on Advanced. AI Agent is added per automated interaction, from $1.00 each on Starter to $0.85 on Advanced, so Starter with AI Agent starts at $40 a month for 30 interactions. Agentmatica has a free plan with 100 replies a month, then $29 (1,000 replies), $79 (3,000) and $199 (10,000), with extra replies at $5 per 100. Prices checked 28 September 2026; confirm on each site.
Can Agentmatica replace the Gorgias helpdesk?
Usually not, if you run a support team. Agentmatica has no ticketing, email inbox, SMS, social channels or SLA reporting. It works in the chat on your website and hands chats that need a person to Slack, Telegram, email, Zendesk or its dashboard. Owner-led stores that answer most questions on the site often don't need a helpdesk yet.
Does Gorgias's Shopping Assistant do the same selling?
In parts. It recommends Shopify products as cards shoppers can add to cart, works on chat, email and SMS, and can generate single-use discount codes. Agentmatica sells in the website chat only, on Shopify and WooCommerce, adds the specific variant to the cart, and follows the pairing rules you write in Sales notes. It doesn't offer discount codes.
Does Gorgias show the source of its answers?
Gorgias lets your team review each AI Agent response and its sources, and labels AI messages in chat. We couldn't find a source link shown to the shopper at time of writing. Agentmatica shows the page an answer came from under the reply whenever it comes from a crawled page. Answers from uploads, snippets or trained corrections carry no link.
Can I use Agentmatica alongside Gorgias?
Yes. You can keep Gorgias for email and social and put Agentmatica on the website. There's nothing to migrate: paste your site URL, try the agent in your dashboard, then add the snippet, Shopify theme block or WordPress plugin, and route handoffs wherever your team already works.
See it answer on your site — free
Add your site, try the answers in your dashboard, embed one script tag when you’re happy. No card required.
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