The product moves every few weeks. Each entry links to the guide that explains the feature, and every entry has a permanent anchor you can share.
Turn the chat on from the Shopify theme editor instead of pasting code into theme.liquid. Enable Agentmatica Chat under Online Store, Themes, Customize, App embeds, paste your Agent ID from Deploy, and save. Logged-in customers are recognized through the app's App Proxy.
Read the guide: ShopifyInstall the Agentmatica app on your store, sign up with your email, approve the connection, and land in the dashboard with the store already connected. Workspaces created this way are billed through Shopify: plan changes start on Billing & Usage and open Shopify's plan page in your store admin.
We removed plan gating. Free, Starter, Growth, and Scale all include persona and tone, guardrails, team handoff, Insights, behavioral intercept, API tokens, and custom MCP. Plans now differ only in replies, agents, indexed pages, and conversation retention.
Read the guide: Billing & quotasThe timed auto-open trigger is replaced by behaviour: the widget opens once per visit on checkout hesitation or a cart add, with an AI icebreaker or a complementary suggestion, and pings your team as a behavioral intercept alert. Product pages can show a complementary suggestion, and Insights now reports orders linked to the chat. Treat this as a pointer, not proof of what the chat caused.
Put the bubble where you want it, crop logos in place, and pick a dashboard theme. The whole product moved to a black-and-white design system with light, dark, and soft modes.
Every crawled page has an In search / Excluded switch, so an outdated post can stay crawled without being cited. Failed crawls now surface the reason on the Knowledge sources page and as a push or email alert.
Read the guide: Knowledge baseStorefront shoppers who are signed in are identified through the Shopify App Proxy, so the agent can look up their orders without asking for an order number and email. The Deploy page switches to the matching Liquid snippet automatically.
Read the guide: ShopifyA compact map of your catalog (families, colors, price bands, active SKU count, and cross-sell rules) built from Shopify or WooCommerce and read by the agent before every sales answer. Large stores export in the background.
Read the guide: Knowledge basePoint Claude, Cursor, or your own agent at one JSON-RPC endpoint to search these docs, compare plans, generate checkout links, and inspect the agent behind an API token.
Read the guide: MCP serverThe agent can now cancel unfulfilled orders, update a shipping address, and open return requests. Each action is off by default, only for logged-in customers, and only after the visitor confirms in chat.
Three new integrations: pull Notion pages and databases into the knowledge base, open Zendesk tickets on leads and escalations, and receive HMAC-signed lead.captured and conversation.escalated events at any URL.
Read the guide: Custom webhookThe crawler now spots interactive controls on your site, such as search boxes, availability checkers, quote calculators, store locators, and proposes them as tools the agent can drive in the visitor's own browser. It also reads an llms.txt Agent instructions block into reviewable modules. Nothing is enabled until you switch it on.
Read the guide: Knowledge baseAgents detect whether they serve a store, a booking business, a SaaS product, or a general site and lead accordingly. Override it under Settings. Identified store customers now show up with their context in the live monitor.
Read the guide: Persona & toneHide the widget on checkout, account, or legal pages with a URL list, flip it off everywhere with one switch, and restrict which domains may load it. All on the new Deploy page.
Read the guide: Deploy the widgetCoach the AI mid-chat with private directives (promotions, talk tracks, policy overrides) without the visitor seeing the coaching. High-value and at-risk conversations can alert your team silently while the agent keeps the conversation warm.
Sales coaching on every reply for store agents, standing business directives, and three visitor-phrased follow-up chips after each substantive answer.
Read the guide: Proactive & sales assistIndexed pages are now metered as 4,000 characters per page across websites, files, and snippets. Change plans with a proration preview, schedule downgrades for period end, cancel and resume in place, and turn on Surge Protection to keep answering past your reply quota.
Read the guide: Billing & quotasOwner, admin, editor, and viewer now map to concrete rights: only owners touch billing, editors build agents, viewers read. Enforced server-side and in the sidebar.
Read the guide: Workspaces & rolesWatch conversations as they happen and step in mid-chat. The AI pauses while you type, and the widget can tell the visitor a team member joined.
Read the guide: Live chats & whispersGive any agent a public URL with your own slug: full-page chat, no embed, no account. Handy for DMs, QR codes, and email signatures.
Read the guide: Deploy the widgetAdd PDF, DOCX, TXT, or Markdown to the knowledge base (parsed in your browser before import), or paste a snippet directly. No public page required.
Read the guide: Knowledge baseAdd your store, ask it what your shoppers ask, and watch it answer from your pages, show the right products and build the cart. Put it on your site when you’re ready. Nothing goes live until then.
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