Connect tools

Telegram live handoff

Staff-only live support via Telegram forum topics. Visitors stay on your website widget; your team replies from Telegram.

Setup

1. Message @BotFather on Telegram and create a bot. Copy the token.
2. Create a supergroup and enable Topics (forum mode) in group settings.
3. Add your bot as an admin in the group.
4. In Agentmatica → bot → Integrations → Telegram, paste the bot token.
5. Click Link group, then send /link in the Telegram group (or paste the chat ID manually).
6. Enable Live handoff and save.

How it works

When a visitor asks for a human, Agentmatica creates a new forum topic in your group with context and a dashboard link. Staff reply in that topic; messages sync to the widget in real time.

Visitor messages while in human mode are forwarded into the same topic.

Getting the chat ID manually

Add your bot to the group, send any message, then open https://api.telegram.org/bot<token>/getUpdates and look for chat.id (usually starts with -100).