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Telegram live handoff

Staff-only live support via Telegram forum topics. Visitors stay on your website widget; your team replies from Telegram.

Team Handoff section with the Telegram card, bot token, group chat ID, and Live handoff toggle
Agent → Integrations → Team Handoff → Telegram.

Setup

  1. Message @BotFather on Telegram and create a bot. Copy the token.
  2. Create a supergroup and enable Topics (forum mode) in group settings.
  3. Add your bot as an admin in the group.
  4. In Agentmatica → agent → Integrations → Team Handoff → Telegram, paste the bot token.
  5. Click Link group, then send /link in the Telegram group (or paste the chat ID manually).
  6. Enable Live handoff and save.

How it works

When a visitor asks for a human, Agentmatica creates a new forum topic in your group with context and a dashboard link. Staff reply in that topic; messages sync to the widget in real time.

Visitor messages while in human mode are forwarded into the same topic.

Getting the chat ID manually

Add your bot to the group, send any message, then open https://api.telegram.org/bot<token>/getUpdates and look for chat.id (usually starts with -100).

Start free

Turn the questions shoppers
ask into orders.

Add your store, ask it what your shoppers ask, and watch it answer from your pages, show the right products and build the cart. Put it on your site when you’re ready. Nothing goes live until then.

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