Assisted launch
Get the first workflow working without figuring everything out yourself.
A shorter path from software purchase to a working customer workflow.
$490 one-time
Works with any plan, including Free. The software is billed separately.
How it works
Add your site. Try it yourself. Go live when you’re ready.
Nothing is in front of customers until you add the snippet to your site. Until then the agent runs on a page only you can see, on your real content.
§01Getting started · seven steps
— Try it before it goes live
01
Add your website
Sign up with your email. No password, no card. Paste your site URL and indexing starts straight away; it usually takes a few minutes.
02
Add what the site doesn't say
Upload PDFs and documents, add text snippets for the things you only ever explain by email, and connect your Shopify or WooCommerce store so it can see products and orders.
03
Try it in your dashboard
The real widget runs on the Test your chat page in your dashboard, which only you can see. Ask what customers actually ask. Try vague and awkward ones, and an exception: an expired discount, a return outside the window, “can I talk to a person?”
04
Set the boundaries
Tell it how your business sounds, what it must refuse or hand off, and the one sentence to use when nobody can reply right away. Only promise what you keep.
05
Connect your team
Choose where handoffs land (Slack, Telegram, email, or Zendesk) so a conversation that needs a person reaches the right one.
06
Put it on your site
On Shopify, turn on the Agentmatica Chat app embed in your theme. Anywhere else, paste one snippet before the closing body tag. You can also share a hosted chat link. Nothing is in front of customers until you do this.
07
Review what customers asked
Read the conversations, check the leads, and use Insights to see which questions keep coming back and which replies needed you. Ask:
- Did it reduce work?
- Did customers get useful answers?
- Did your team have to correct it?
- Did the handoff work?
- Is the information behind the answers still current?
§02Under the hood · what actually happens
It reads what you already have
Paste a URL and we crawl your pages, keeping the index in sync as your site changes. Add PDFs, DOCX, or pasted text for anything that isn't public, and connect Shopify or WooCommerce for live products and orders.
Most sites finish their first crawl in a few minutes; large stores index in the background.
It answers from that, and says when it can't
Replies come from your indexed content and store data. Answers from crawled pages link to the page they came from. When the answer isn't there, the agent says it doesn't have that on file and offers a person instead of guessing.
Uploaded files and trained answers show without a link; trained answers are never presented as citations.
It hands off when a person is the right answer
When asked, when it's stuck, when a visitor is frustrated, or when one of your rules matches, the conversation reaches your team in the dashboard, by push or email, or in Slack or Telegram. Step in and the agent pauses.
You set the sentence the agent uses when nobody can reply right away. Only promise what you keep.
§03Control · keep your judgment
- 01
Check the answer
Answers drawn from your crawled pages link to the page they came from. Open any transcript and see what the agent used.
Knowledge base - 02
Set expectations
Give the agent standing instructions for how your business handles common situations: tone, policies, what it must not discuss, when to hand off.
Persona & tone - 03
Guide the conversation
Add a private directive when the agent needs help with a particular situation. The visitor keeps talking to the agent and never sees the coaching.
Live chats & whispers - 04
Take over
When a person is the right answer, step into the conversation yourself. The agent pauses while you type.
Live chats & whispers - 05
Return control
When the exception is handled, hand the routine work back. The agent resumes with the full conversation in front of it.
Escalation & leads
§04Get help · or do it yourself
Get your setup plan →
Ongoing care
Keep it useful as your business changes.
Less operational responsibility for keeping the customer conversation system useful.
$149/month
Works with any plan, including Free. The software is billed separately. Cancel any month.
Or start on your own — free, no card.
The Free plan has no time limit. Try the answers on your own content before any customer sees them.