See the questions your website still leaves unanswered.

A question that keeps coming back usually means a page is unclear, hard to find, or missing. Read the conversations and fix what keeps coming up.

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What shoppers asked, next to what they viewed

Analytics shows a visitor viewed your pricing page for ninety seconds; the conversation log shows they asked "does the $29 plan include the Shopify integration?" Your pricing table doesn't answer that.

The insights view aggregates conversations, helpful rates, escalation rates, and cited pages, so recurring gaps surface instead of hiding in individual transcripts.

Find the content gaps that cost you

Conversations where the agent escalated, had no source for its answer, or got a thumbs-down are listed under Needs attention in Insights, in the order to fix them. Write the page, the recrawl picks it up, and the same question gets a sourced answer next week.

Helpfulness signals on answers show which existing pages actually resolve questions and which need rewriting.

From transcripts to decisions

Leads come with full conversation context, so sales knows what the prospect already asked. Transcripts and leads export as CSV for deeper analysis in your own tools.

Mood analysis marks conversations that needed attention, giving you a running read on where friction concentrates.

Question analytics

Volumes, topics, helpful rates, and escalation trends per agent.

Needs attention

Escalated, unsourced, and thumbs-down replies with the transcript one click away.

CSV export

Conversations and leads export any time for your own analysis.

Common questions

Is this compliant with privacy rules?

Conversations follow your plan's retention windows with warnings before any purge, data is exportable, and our DPA covers processing visitor data on your behalf.

Do I need an analyst to use it?

No. The dashboard surfaces the patterns. The CSV export is there when you want to go deeper.