The My AskAI alternative for stores that want to sell, not only resolve tickets.
My AskAI is an AI support agent that runs inside your helpdesk, such as Zendesk, Intercom, Gorgias or Freshdesk, priced per ticket from $199 a month. Agentmatica works on your website without a helpdesk: it answers order and policy questions, and it also sells, recommending from your live catalog, suggesting add-ons and building the cart on Shopify and WooCommerce. Free to start, $29 a month after that.
Pick Agentmatica if…
Stores without a big helpdesk that want one agent on their website to answer support questions and sell, starting free.
Common reasons people switch: you don't run a helpdesk and don't want one just to get an AI agent; you want the agent to sell, not only resolve: recommendations, add-ons and add to cart; the $199 a month floor is too high for your volume; you run WooCommerce, where My AskAI has no native integration.
Pick My AskAI if…
Support teams already on Zendesk, Intercom, Gorgias or Freshdesk who want AI to resolve tickets inside their helpdesk on per-ticket pricing.
Where My AskAI shines: Works inside the helpdesk you already have: Intercom, Zendesk, Gorgias, Freshdesk, Freshchat and HubSpot; Per-ticket pricing that's easy to forecast, about $0.10 to $0.12 for each ticket over the plan allowance; Shopify order lookup by email and order number, with answers that carry reference links.
Choose Agentmatica if you're a store without a big helpdesk setup and want one agent on your website that answers support questions and sells, starting free. Choose My AskAI if you already run Zendesk, Intercom, Gorgias or Freshdesk, your goal is resolving tickets inside it, and per-ticket pricing from $199 a month fits your volume.
Agentmatica vs. My AskAI, side by side
| Agentmatica | My AskAI | |
|---|---|---|
| Cited answers | Answers from your crawled pages link to the page they came from | Answers carry reference links on helpdesk integrations |
| Getting started | Paste your URL, try it in your dashboard, add one snippet when you're ready | 30-day trial, no card; connect your helpdesk and knowledge sources |
| When the answer isn't there | Says so and offers a person instead of guessing | Hands over to your helpdesk with a summary; flags gaps to fill |
| Human takeover | Coach it privately per conversation, take over mid-chat, hand back when done | Your team takes over in the helpdesk; the method varies by helpdesk |
| Actions | Shopify and WooCommerce: product cards, add to cart, checkout link, order lookup; WordPress plugin; handoff to Slack, Telegram, email or Zendesk | Shopify order lookup; runs in Intercom, Zendesk, Gorgias, Freshdesk, Freshchat, HubSpot; no native WooCommerce |
| Entry price | Free plan; paid from $29/mo, no per-seat pricing | Pro $199/mo for 1,000 tickets |
| Selling | Product cards from your catalog, an optional add-on suggestion on product pages, add to cart and a checkout link on Shopify and WooCommerce, and your own pairing rules in Sales notes | Support-focused: product and stock lookups; we couldn't find recommendations, upsells or add to cart |
Competitor details reflect public information at time of writing — verify current plans on their site.
Agentmatica vs. My AskAI pricing, plan by plan
| Agentmatica | My AskAI | |
|---|---|---|
| Free tier | Free plan: 100 replies a month, no card, no time limit | No free plan; 30-day trial, no card |
| Entry plan | Starter $29/mo: 1,000 replies | Pro $199/mo: 1,000 tickets, about $0.12 per extra ticket, 5 seats |
| Upper plan | Scale $199/mo: 10,000 replies | Scale $499/mo: 2,000 tickets, about $0.10 per extra ticket, unlimited seats |
My AskAI prices as published on their pricing page on 2026-10-14. Agentmatica prices are monthly; yearly billing is 20% less. See full pricing.
What you'd pay at your volume
Move the sliders to your own numbers. Each side shows its cheapest published plan for that volume.
Starter plan for 1,500 replies, including 500 with Surge. Billed monthly.
Pro plan for 500 tickets. Billed monthly.
My AskAI counts tickets; we assume one ticket per chat. Worked out from each published price list, checked 2026-10-14. Taxes and add-ons aren't included; confirm on each site.
One chat, start to finish
What the shopper sees and what you see in the dashboard, side by side: the answer with its source, a private directive, a takeover and the hand back.
Stillhouse Roasters
A visitor asks something your site already answers.
Customer is thinking: “Can someone just tell me what I need to know?”
Inside your helpdesk vs. on your website
Agentmatica's home is your website. It needs no helpdesk, and when a chat needs a person it alerts you in Slack, Telegram, email or Zendesk, and you can take over from the dashboard.
My AskAI's home is your helpdesk. If your team already lives in Zendesk or Intercom, that's a real advantage: the AI resolves tickets where you already work.
Resolving tickets vs. selling too
Agentmatica answers the same questions and then sells: product cards from your catalog, add-ons from your rules, and add to cart with a checkout link on Shopify and WooCommerce.
My AskAI is built to resolve support questions, such as where an order is or what the returns policy says, and measures success by resolution rate.
How to move from My AskAI to Agentmatica
Set Agentmatica up and test it in your dashboard first, then swap the chat on your site, so you're never without one.
- 01
Before you cancel My AskAI
- List the help-center articles My AskAI answers from, so you can add the same pages here.
- 02
Bring your knowledge across
Paste your store URL and we crawl your pages. Add your most-used help articles with Add Page URL, upload PDF, DOCX, TXT or Markdown files, and paste the answers you copied as text snippets. After launch, Improve answer on any reply saves the exact wording you want.
- 03
Swap the chat on your site
Remove My AskAI's chat first. On Shopify, turn off its app embed under Online Store → Themes → Customize → App embeds, then uninstall the app. On WordPress, deactivate its plugin. Anywhere else, delete its script tag. Then add Agentmatica with the Shopify theme block, the WordPress plugin or one snippet.
- 04
Keep your helpdesk for tickets
Keep your helpdesk for tickets. If it's Zendesk, connect it under Integrations and escalations open tickets there; for other helpdesks, use the custom webhook.
Rather not do it yourself? Assisted Launch ($490 one-time) sets the agent up around the job that matters most to you and goes through the answers with you before it goes live. The full checklist is in Move from another chat tool.
Where these facts come from
We checked My AskAI's own pages on 2026-10-14. Where we couldn't find something, the page says so instead of guessing.
Common questions
How much does My AskAI cost compared with Agentmatica?
My AskAI's Pro plan is $199 a month for 1,000 tickets with extra tickets at about $0.12, Scale is $499 for 2,000 at about $0.10, and Enterprise starts at $999. There's a 30-day trial and no free plan. Agentmatica is free for 100 replies a month, then $29 (1,000 replies), $79 (3,000) and $199 (10,000), with extra replies at $5 per 100. Prices checked 14 October 2026; confirm on each site.
Do I need a helpdesk to use Agentmatica?
No. Agentmatica runs on your website and sends handoffs to Slack, Telegram, email or the dashboard. If you do use Zendesk, it can hand chats off there.
Does My AskAI recommend products?
We couldn't find product recommendations, upsells or add to cart in My AskAI's docs at time of writing; it looks up products and stock to answer support questions. Agentmatica recommends from your live catalog and adds to the cart on Shopify and WooCommerce.
What are the best My AskAI alternatives?
For one agent on your website that supports and sells, with a free plan, Agentmatica. For a full helpdesk with an AI agent built in, Gorgias for Shopify teams, or Intercom and Zendesk for larger teams. For free native Shopify chat with AI, Shopify Inbox. For a low-cost all-in-one Shopify chat app, Chatty. Checked October 2026.
See it answer on your site — free
Add your site, try the answers in your dashboard, embed one script tag when you’re happy. No card required.
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