The Tidio alternative that sells from your catalog, priced in one plan.
Tidio pairs live chat and ticketing with Lyro, an AI agent sold as a separate add-on from $39 a month for 50 conversations. Agentmatica is the sales and support agent for owner-led stores, with AI replies included in the plan. It answers from your pages and catalog, recommends what fits, and on Shopify and WooCommerce builds the cart. You can coach it privately or take over any chat. Free to start, $29 a month after that.
Pick Agentmatica if…
Owner-led Shopify and WooCommerce stores that want product recommendations, add-ons and an in-chat cart on their website, AI replies included in one plan price, answers the shopper can check, and the option to coach or take over any chat.
Common reasons people switch: you pay twice for AI: a chat plan billed on conversations, then a Lyro add-on billed on AI conversations; lyro's paid quota starts at 50 AI conversations a month for $39, where Agentmatica includes 1,000 replies for $29; you want the shopper to see the page an answer came from; you want to write pairing rules and your free-shipping line in plain sentences and have the agent use them; you'd like to coach the agent privately inside a live conversation, take over, and hand it back.
Pick Tidio if…
Stores that want live chat, ticketing, Flows and an AI agent across the website and social messaging in one tool, and that are comfortable buying AI conversations as a separate add-on.
Where Tidio shines: Lyro recommends products as cards from a synced Shopify, WooCommerce, product feed or API catalog, and on Shopify adds to cart in the chat; One inbox for the website chat, Messenger, Instagram, WhatsApp and email, with ticketing on every plan; Visual Flows for proactive messages, discount codes and abandoned-cart recovery; Shopify order actions from the inbox (cancel, refund, change shipping address), with native Shopify actions from the Growth plan.
Choose Agentmatica if you want one agent on your website that recommends products, suggests add-ons from your own pairing rules, builds the cart, shows the page an answer came from, and lets you step in on any conversation, with 1,000 AI replies for $29 a month. Tidio is the better fit if you want live chat, ticketing, visual Flows and an AI agent across your website, Messenger, Instagram and WhatsApp, and you're happy to buy the chat plan and the Lyro quota separately.
Agentmatica vs. Tidio, side by side
| Agentmatica | Tidio | |
|---|---|---|
| Cited answers | Answers from your crawled pages link to the page they came from | Lyro answers from your support content; we couldn't find a per-answer source link shown to the visitor at time of writing |
| Getting started | Paste your URL, try it in your dashboard, add one snippet when you're ready | Free plan with 50 one-time Lyro conversations; product recommendations need a paid Lyro quota |
| When the answer isn't there | Says so and offers a person instead of guessing | Forwards the question to a human agent automatically |
| Human takeover | Coach it privately per conversation, take over mid-chat, hand back when done | Live chat and ticketing inbox, with handoff and escalation rules you set |
| Actions | Shopify and WooCommerce: product cards, add to cart, checkout link, order lookup; WordPress plugin; handoff to Slack, Telegram, email or Zendesk | Shopify order cancellations, refunds and address changes from the inbox; native Shopify actions from Growth; Messenger, Instagram and WhatsApp |
| Entry price | Free plan; paid from $29/mo, no per-seat pricing | Free plan; Starter $29/mo (100 billable conversations) plus Lyro from $39/mo for 50 AI conversations |
| Selling | Product cards from your catalog, an optional add-on suggestion on product pages, add to cart and a checkout link on Shopify and WooCommerce, and your own pairing rules in Sales notes | Lyro recommends products as cards and asks follow-up questions, with add to cart on Shopify; Flows send discount codes and recover abandoned carts |
Competitor details reflect public information at time of writing — verify current plans on their site.
Agentmatica vs. Tidio pricing, plan by plan
| Agentmatica | Tidio | |
|---|---|---|
| Free tier | Free plan, no card, no time limit: 100 replies a month and up to 100 indexed pages | Free $0: 50 billable conversations a month, 10 seats, 50 Lyro conversations (one-time), 100 Flows visitors |
| Entry plan | Starter $29/mo: 1,000 replies, 5,000 indexed pages, 30-day retention | Starter $29/mo ($24.17 billed annually): 100 billable conversations, 10 seats, 50 Lyro conversations (one-time) |
| Mid plan | Growth $79/mo: 3,000 replies, 25,000 indexed pages, 60-day retention | Growth from $59/mo ($49.17 billed annually) for 250 billable conversations, up to $349/mo for 2,000; 10 seats |
| Upper plan | Scale $199/mo: 10,000 replies, 100,000 indexed pages, 90-day retention | Plus from $300/mo plus usage; Premium on request, from 3,000 Lyro conversations with a pay-per-resolution option |
| AI replies | Included in the plan; $5 per 100 extra replies ($0.05 each), capped at your plan price | Lyro add-on billed monthly: $39 for 50 AI conversations, $75 for 100, $140 for 200, $700 for 1,000 |
| Seats | No per-seat pricing on any plan | 10 seats on Free, Starter and Growth; custom on Plus and Premium |
| Setup help | Optional Assisted Launch $490 one-time, Ongoing Care $149/mo | Dedicated Success Manager on Plus; guided deployment on Premium |
Tidio prices as published on their pricing page on 2026-09-28. Agentmatica prices are monthly; yearly billing is 20% less. See full pricing.
One chat, start to finish
What the shopper sees and what you see in the dashboard, side by side: the answer with its source, a private directive, a takeover and the hand back.
Stillhouse Roasters
A visitor asks something your site already answers.
Customer is thinking: “Can someone just tell me what I need to know?”
Selling with your own rules
Agentmatica shows products from your live catalog as cards, can suggest one complementary item on product pages, and on Shopify and WooCommerce adds the right variant to the cart and hands over a checkout link. You tell it what goes with what, and your free-shipping line, in Sales notes, written as plain sentences. It doesn't send discount codes or run abandoned-cart campaigns.
Lyro recommends products as cards from your synced catalog, compares them, suggests alternatives and complementary items, and on Shopify adds to cart. Tidio's Flows add discount codes and abandoned-cart messages. Recommendations need a paid Lyro quota.
One plan price vs. a chat plan plus an AI add-on
Agentmatica's plans include the AI replies: 1,000 on Starter for $29, 3,000 on Growth for $79. Extra replies are $5 per 100 and capped at your plan price, with no per-seat charge. A reply and a Tidio conversation aren't the same unit, so compare against your own chat volume.
Tidio bills human conversations on the chat plan and AI conversations on the Lyro add-on. A Starter store that wants AI all month pays $29 plus at least $39 for 50 Lyro conversations.
Answers the shopper can check
When Agentmatica answers from a crawled page, the shopper sees a link to that page under the reply. When the answer isn't on file it says so and offers a person. Answers from uploads, snippets and trained corrections don't carry a link.
Lyro answers from your support content and forwards questions it can't answer to a person. We couldn't find a per-answer source link shown to the visitor at time of writing.
Coaching a live conversation
In Agentmatica you can open a conversation, give the agent a private instruction the shopper never sees, take over with the agent paused, and hand it back. Handoffs reach you in Slack, Telegram, email, Zendesk or the dashboard. It works on the website only.
Tidio gives your team handoff and escalation rules, a shared inbox and ticketing, plus channels beyond the website: Messenger, Instagram, WhatsApp and email.
How to move from Tidio to Agentmatica
Set Agentmatica up and test it in your dashboard first, then swap the chat on your site, so you're never without one.
- 01
Before you cancel Tidio
- Copy your Lyro Q&A. Tidio only exports it through its API on the Plus plan, so on other plans copy the answers you rely on.
- Download the transcripts you need. Tidio exports them one conversation at a time.
- 02
Bring your knowledge across
Paste your store URL and we crawl your pages. Lyro usually learns from your own website, and we crawl the same pages. Add your most-used help articles with Add Page URL, upload PDF, DOCX, TXT or Markdown files, and paste the answers you copied as text snippets. After launch, Improve answer on any reply saves the exact wording you want.
- 03
Swap the chat on your site
Remove Tidio's chat first. On Shopify, turn off its app embed under Online Store → Themes → Customize → App embeds, then uninstall the app. On WordPress, deactivate its plugin. Anywhere else, delete its script tag. Then add Agentmatica with the Shopify theme block, the WordPress plugin or one snippet.
Rather not do it yourself? Assisted Launch ($490 one-time) sets the agent up around the job that matters most to you and goes through the answers with you before it goes live. The full checklist is in Move from another chat tool.
Where these facts come from
We checked Tidio's own pages on 2026-09-28. Where we couldn't find something, the page says so instead of guessing.
Common questions
How much does Tidio cost compared with Agentmatica?
Billed monthly, Tidio's chat plans are Free (50 billable conversations), Starter at $29 (100) and Growth from $59 (250) up to $349 (2,000), with Plus from $300 plus usage. The Lyro AI agent is a separate add-on from $39 a month for 50 AI conversations, up to $700 for 1,000; annual billing takes off two months. Agentmatica is free for 100 replies a month, then $29 (1,000 replies), $79 (3,000) and $199 (10,000), with extra replies at $5 per 100 and no per-seat pricing. Prices checked 28 September 2026; confirm on each site.
Does Tidio recommend products like Agentmatica?
Yes. With a paid Lyro quota, Lyro recommends products as cards from your Shopify, WooCommerce, product feed or API catalog, and on Shopify shoppers can add to cart in the chat. Agentmatica does the same on your website for Shopify and WooCommerce, adds a checkout link, and follows the pairing rules you write in Sales notes.
Does Tidio show the source of Lyro's answers?
We couldn't find a per-answer source link in Tidio's public pages at time of writing. Agentmatica shows the page an answer came from under the reply whenever the answer comes from a crawled page. Answers from uploaded files, snippets or trained corrections don't carry a link.
Can Agentmatica replace Tidio's Messenger, Instagram and WhatsApp inbox?
No. Agentmatica works in the chat on your website and has no Messenger, Instagram, WhatsApp, email or SMS channel, no ticketing, and no discount codes or abandoned-cart flows. If those channels matter most, Tidio covers them better.
How long does it take to move from Tidio?
There's nothing to migrate. Paste your site URL, let it index, try the questions that matter in your dashboard, then add the script tag, Shopify theme block or WordPress plugin. You can keep Tidio on social channels while Agentmatica handles the website chat.
See it answer on your site — free
Add your site, try the answers in your dashboard, embed one script tag when you’re happy. No card required.
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