You can remove your data from Agentmatica yourself in the dashboard, or ask us to do it. This page covers both, including WhatsApp and Instagram connections you made with Facebook Login.

Businesses connect WhatsApp and Instagram to their Agentmatica agent with Facebook Login. To remove that connection:

1. In the Agentmatica dashboard, open your agent, go to Integrations → Customer channels and click Disconnect. We delete the Meta access token we stored for you straight away and stop sending or receiving messages on that number or account.
2. To also revoke access on Facebook's side, open your Facebook settings, go to Business integrations, and remove Agentmatica.

Deleting the agent in the dashboard deletes its WhatsApp and Instagram connection along with its conversations and leads.

When you message a business that uses Agentmatica, we store that conversation for the business so its agent and team can reply. The business controls that data, so the quickest route is to ask the business to delete it.

You can also email hello@agentmatica.com with the business's name, whether you used WhatsApp or Instagram, and your phone number or Instagram username. We'll work with the business and delete those conversations within 30 days.

Conversations are also deleted automatically when the business's retention period ends.

Email hello@agentmatica.com from the address on your Agentmatica account and ask us to delete it. We remove your personal data within 30 days, except records the law requires us to keep, such as billing records.

For anything about your data, email hello@agentmatica.com. Our privacy policy has the full details of what we collect and how long we keep it.