Agentmatica is now on the Shopify App Store

Agentmatica is live on the Shopify App Store. Install it on your store and you get a sales and support agent that answers shoppers in a chat on your storefront, recommends products from your live catalog, adds them to the cart and hands over a checkout link. It also handles the questions that come after the sale: where an order is, and, if you allow it, cancelling it, refunding it, changing the address or starting a return.

Shopify approved the app on October 26. You'll find it at apps.shopify.com/agentmatica, and your plan is billed through Shopify.

It sells from your live catalog

A shopper types "I need a waterproof jacket for hiking." The agent searches your products as they are right now, shows the ones that fit as cards with an Add to cart button, and says in a sentence or two why each one fits. When they pick one, it adds the right variant and size to the cart and shares the checkout link.

It answers the follow-ups from your own pages, like shipping times, sizing and materials, and links the page each answer came from. You can write pairings and your free-shipping threshold in Sales notes in plain sentences, and the agent suggests the matching item when it helps the shopper.

It tracks orders, and can change them

When a shopper asks "where is my order?", the agent looks up the real order in Shopify and replies with its status and tracking. Guests confirm with their order number and email, and customers signed in to your store are recognized without being asked.

You can also let it change orders. Each action is off until you switch it on: cancel an unfulfilled order with a refund to the original payment (or cancel it without a refund, your choice), update the shipping address on an unfulfilled order, and create a return on items that have shipped. The agent only does this for signed-in customers, and only after they confirm the exact change in the chat. Everyone else gets the read-only lookup, or a hand-off to your team.

It speaks up when a shopper hesitates

Agentmatica can also start the conversation. The chat can open when a shopper lingers at checkout or has just added something to the cart, and page nudges show a suggestion that fits the page once a visitor has spent a while on it or scrolled well into it.

Page nudges are capped at one per page and two per visit, and a shopper who dismisses one won't see another for a day. You switch these on in the dashboard.

You stay in charge

You can give the agent standing rules, such as what it should never promise, and send it a private note in any live conversation. When a chat needs you, take it over from the live inbox and hand it back when you're done. Alerts go to Slack, Telegram or email, and conversations can go to Zendesk as tickets.

If you already work in Claude or ChatGPT, connect Agentmatica there and run your agent by chatting. Give it your store's address and it sets up the agent and hands you the app embed steps. Tell it "when someone buys the jacket, suggest the beanie" and it writes the training rule, checks it against your existing rules for gaps and clashes, and saves it once you agree. It asks before switching off or deleting a rule.

Switch it on without touching code

Install Agentmatica from the Shopify App Store and sign up with your email. We send you a sign-in code, and there's no card to enter. Approve the connection and you land in your dashboard with the store connected, so catalog search, the cart, checkout links and order lookup are already on.

Try it on the Test your chat page first, where only you can see it. When you're happy, open the theme editor from Deploy. Agentmatica Chat is already under App embeds and pointed at your agent, so you click Save and it's live.

Questions store owners ask