Order tracking
"Where's my order?" answered in the chat, from your store.
Agentmatica looks up order status live from Shopify or WooCommerce. If you switch them on, it can also cancel an unfulfilled order, change a shipping address or start a return, each after the customer confirms.
Free plan, no card. Try it in your dashboard before it goes live.
Example conversation on Trailhound:
- Shopper: Has my harness shipped yet?
- Agent: Yes, order #1042 shipped on Tuesday.
- Shopper: I ordered a second leash yesterday by mistake. Can you cancel it?
- Agent: Order #1047 hasn't shipped, so I can cancel it and refund your original payment. Shall I go ahead?
In short
Agentmatica answers order questions from your store's live data. Guests check an order with its number and checkout email, and customers signed in to your store are recognized and see all their orders. Cancelling unfulfilled orders (with a refund to the original payment, or without), changing a shipping address and creating returns are each off by default. When you turn them on, they run only for signed-in customers who confirm in the chat.
Where it works. Order lookup and order changes work on a connected Shopify or WooCommerce store. On other sites, the agent hands order questions to your team.
Orders are read live from your store
Orders are looked up when the shopper asks, through the Agentmatica app for Shopify or the WordPress plugin for WooCommerce. Order data isn't copied into the knowledge base.
Guests check an order with its number and the email they used at checkout. Customers signed in to your store are recognized and can ask about any of their orders.
Changes are yours to switch on
Cancelling unfulfilled orders, changing a shipping address and creating returns are each off by default. Turn on only the ones you're happy for the agent to do. For cancellations you choose whether the order is refunded to the original payment.
Every change needs a signed-in customer and an explicit confirmation in the chat.
Before and after the sale, in one chat
The same agent that recommends products and builds the cart also answers delivery and returns questions, so a customer doesn't get sent to a different tool after they buy. When a question needs a person, your team gets an alert and can take over.
Common questions
How does a guest check an order?
With the order number and the email used at checkout. Customers signed in to your store don't need either: they're recognized and see all their orders.
Can the agent cancel or refund orders?
Only if you turn it on. Cancelling unfulfilled orders is off by default, and you choose whether a cancellation refunds the original payment. It runs only for signed-in customers who confirm in the chat.
Does Agentmatica store my order data?
No. Orders are read live from your store when a shopper asks and aren't copied into the knowledge base.
Does order tracking work on other platforms?
Order lookup works on Shopify and WooCommerce for now. On other sites the agent hands order questions to your team.
"Where's my order?" answered in the chat, from your store.
Add your store, try the answers in your dashboard, and switch it on when you’re happy. Free plan, no card required.