Proactive chat
Open the chat at the moment a shopper hesitates.
Agentmatica watches for a few high-intent moments, such as lingering at checkout or adding to the cart, and opens the chat once with a suggestion written for that moment. The rest of the time it waits to be asked.
Free plan, no card. Try it in your dashboard before it goes live.
Example conversation on Trailhound:
- Ridge No-Pull Harness added to cart
- Agent: Good pick for a puller. The rope leash clips onto its front ring, and with it your order passes the $80 free-shipping line. Shows product cards: Rope Leash, $28.
- Shopper: Go on then, add the leash.
- Agent: Added. Your order now ships free. Adds Rope Leash to the cart.
In short
Proactive chat opens the Agentmatica widget on a real signal instead of a timer. It can open when a visitor lingers on a cart, checkout or pricing page, or on any page you list, and on a connected Shopify or WooCommerce store right after a cart add, with an AI-written icebreaker that fits the moment. It fires at most once per visit. Page nudges can also open it after a shopper has spent a while on a page you choose, at most once per page and twice per visit.
Where it works. Hesitation openers and page nudges work on any site with the widget. The cart-add trigger needs a connected Shopify or WooCommerce store.
A few real signals, once per visit
The widget watches for two moments that usually mean a question is holding up the order: a shopper lingering on the cart, checkout or pricing page (or a page you list, such as /book-demo), and a product just added to the cart. When one happens, the chat opens once per visit with a short opener that fits the cart.
The once-per-visit limit keeps it reading as help rather than a pop-up.
Alerts only when the shopper engages
Proactive openers stay out of your conversation history and don't send you an alert until the shopper replies, views a product or adds to the cart. Then you get the usual New chat notification, in Slack, Telegram, email or the dashboard.
Pages you exclude under Deploy → Visibility never show the widget, so nothing opens there.
Openers that follow your sales rules
What the opener suggests comes from your catalog and your Sales notes: what goes with what, and your free-shipping threshold. Without a discount you've approved in a live coaching note, the agent won't invent one to close the sale.
Common questions
Will proactive chat annoy my shoppers?
It's built not to. Hesitation and cart-add openers fire at most once per visit and only on a real signal. Page nudges show at most once per page and twice per visit.
Will I get an alert every time the chat opens itself?
No. Openers stay out of your conversation history and don't alert you until the shopper replies, views a product or adds to the cart. Then you get the usual New chat notification.
Does it work without Shopify or WooCommerce?
Yes. Hesitation openers on cart, checkout and pricing pages, and page nudges, work on any site with the widget. The cart-add trigger needs a connected Shopify or WooCommerce store, because it reads the cart.
Can it offer a discount to save the sale?
Only if you allow it. The agent refuses to invent or extend offers unless an active coaching note from you grants one.
Open the chat at the moment a shopper hesitates.
Add your store, try the answers in your dashboard, and switch it on when you’re happy. Free plan, no card required.