Live chat for PrestaShop: your options and how to add one
PrestaShop doesn't come with live chat. Its Customer Service section collects messages from the Contact us form for you to answer from the back office, so a shopper with a question on a product page often gets the answer after they've left. To talk to visitors while they're still on the store, you add a chat app.
Agentmatica is our pick for stores that want questions answered straight away from their own pages, with a person stepping in when a shopper asks for one. The other options below all run on PrestaShop, with prices checked on each vendor's site on 7 November 2026.
What Agentmatica does on a PrestaShop store
Agentmatica crawls your store's pages and builds the agent from them. A shopper asks whether a jacket runs small, and the agent answers from your size guide and product description with a link to the page it used. When your pages don't cover a question, it says so and offers to take their email.
Every email a visitor leaves is saved as a lead with the conversation attached. When someone asks for a person or about a bulk order, your team gets an alert in Slack, Telegram or by push, and can take over the chat from the dashboard and hand it back. Sales notes tell the agent what to recommend, private directives set what it never says, and Insights lists the questions your pages didn't answer.
On PrestaShop the agent works from your pages. Product cards from a live catalog, the cart, checkout links and order lookup need a Shopify or WooCommerce connection. The Free plan has 100 replies a month with no card, and Starter is $29 for 1,000 replies, with no per-seat fees.
How to add Agentmatica to PrestaShop
Sign up, enter your store address and let it index your pages. Ask it the questions your shoppers ask on the Test your chat page in your dashboard before anything goes live. Then open Deploy and copy the chat snippet, which is one script tag.
PrestaShop has no built-in field for scripts, and there's no Agentmatica module yet. Install a module that adds custom code to the footer and paste the snippet into its footer or before </body> field, on all pages. Or add it to your theme's footer template just before </body>, then clear the cache under Advanced Parameters, then Performance.
Smartsupp: an official module with AI as an add-on
Smartsupp has an official module on PrestaShop Addons, free to download, for PrestaShop 1.6 to 9.2. Its free plan covers one operator and 25 conversations, paid plans start at $17 a month billed annually, and its Mira AI shopping assistant is an add-on from $16. It suits a small team that answers chats by hand.
Tidio: installed through a free HTML module
Tidio has no PrestaShop module of its own. Its install guide has you paste the chat code into the free HTMLbox module. The free plan includes 50 conversations, Starter is $24.17 a month, and the Lyro AI agent is billed separately from $32.50 a month. Lyro's product sync is documented for Shopify, WooCommerce and Tidio's open API, and we found no PrestaShop sync.
Crisp, LiveChat and Zendesk
Crisp documents a PrestaShop module for version 1.7 and later. Its free plan covers 2 agents with no AI credits, and Mini is $45 a month. It's a shared inbox for a small team that answers people by hand.
LiveChat has a PrestaShop module you download from its own site. There's no free plan, only a 14-day trial, and Essential is $19 per user a month billed annually, with one AI agent and 10 AI resolutions a month.
The Official Zendesk module on PrestaShop Addons connects your store to Zendesk and can switch on Zendesk chat. After a 30-day trial the module is €25 a month for 3 agents, on top of a Zendesk plan that includes chat, which starts with Suite Team at $55 per agent a month billed annually. It makes sense if your support team already works in Zendesk.
How to choose
If you want someone on your team answering every chat, Smartsupp and Crisp both have free plans for that. If you already run Zendesk, its module keeps everything in one place. If you want questions answered the moment they're asked, from your own pages, with your team pulled in when a shopper asks for them, add Agentmatica.
Agentmatica isn't the right fit if you need the chat to build carts or look up orders on PrestaShop today. Those work on Shopify and WooCommerce.
Questions store owners ask
Does PrestaShop have built-in live chat?
We found no live chat in PrestaShop's documentation. Its Customer Service section collects messages from the Contact us form for you to answer from the back office. For chat on the store itself, you add a chat app.
Is there an Agentmatica module for PrestaShop?
Not yet. You add the Agentmatica snippet with a module that adds custom code to the footer, or in your theme's footer template just before </body>.
Can a chat add products to the cart on PrestaShop?
Not with Agentmatica yet. Cart, checkout links and order lookup need Shopify or WooCommerce. On PrestaShop it answers from your pages, saves leads and hands chats to your team.
Which PrestaShop chat apps have a free plan?
Agentmatica (100 AI replies a month), Smartsupp (one operator, 25 conversations), Tidio (50 conversations) and Crisp (2 agents, no AI credits). LiveChat and Zendesk have trials instead.
Answer PrestaShop shoppers from your own pages
Start on the Free plan with no card, index your store, and try the agent on the Test your chat page before you add the snippet.
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