Starter questions: put the right question next to the price
Plenty of shoppers with a question never open a chat. They scroll, hesitate and leave. Starter questions put the question on the page for them, right under the price or next to the size chart, so asking takes one tap.
A shopper taps "Will this fit a large dog?" and the chat opens with that question already sent. Agentmatica answers from your product pages and catalog, shows the products that fit as cards, and on Shopify and WooCommerce can add the right one to the cart.
Set them up
In your dashboard, open Starter questions and create a group. Add up to eight questions, one per line, written the way a shopper would ask them. Then choose how they look: Match my site uses your page's font and text color, so the questions look like part of your theme. Pills, Buttons and Text links are there if you want them to stand out more, in a row or stacked.
Then put them on the page. On Shopify, add the Starter questions block in the theme editor and paste the group's ID. On WordPress and WooCommerce, paste the shortcode into a page, post or product description. On any other site, paste one line of HTML where the questions should go. The chat widget needs to be on that page.
Pick questions that lead to a sale
Start with the questions shoppers already ask. Insights in your dashboard lists them, including the ones your pages didn't answer. The best starter questions are the ones a shopper needs answered before they buy: fit and sizing, what it goes with, how long delivery takes.
Match the page. A product page wants questions about that product. A shipping page wants delivery times and costs. Keep it to three or four per placement, because a long list reads like a FAQ and tends to get skimmed.
Ask each question yourself on the Test your chat page before it goes live. If the answer is thin, add the missing page or a trained answer first. A starter question promises an answer, so make sure there's a good one.
Read the results
Each group shows its last 30 days: how often the questions were seen, how often they were clicked, how many chats they started and how many of those chats left a lead. On a Shopify or WooCommerce store you also see how many added a product to the cart or ended in an order through the agent, with the order value. Open a group to see clicks for each question.
Use it to prune. Swap out a question nobody clicks. If a group gets views but few clicks, move it closer to the price or the add-to-cart button, or try a style that stands out more. If clicks are high but carts are low, read a few of those chats in Conversations to see where the answer falls short.
Questions store owners ask
What are starter questions?
A few questions shown on a page of your site. A click opens the Agentmatica chat with that question already asked, and the agent answers it straight away.
Do starter questions work outside Shopify?
Yes. On WordPress and WooCommerce use the [agentmatica_starters] shortcode from the Agentmatica plugin, and on any other site paste one line of HTML. The chat widget must be on the page.
Can I make them look like my theme?
Yes. The default style, Match my site, uses your page's font and text color. You can also pick pills, solid buttons or text links, in a row or stacked.
How do I know if they work?
Each group shows its views, clicks, chats started and leads for the last 30 days, plus clicks for each question. On Shopify and WooCommerce stores it also shows chats that added to cart and orders.
Add starter questions to your store
Starter questions are on every plan, including Free. Create a group, try the answers on the Test your chat page, and put them on your busiest product page first.
Try it free