Deploy

Starter questions

Put a few questions right on the page, under a product's price or next to your shipping table. A click opens the chat with that question already asked, and the agent answers it straight away.

Create a group of questions

In the dashboard, open Starter questions under your agent and click New group. Add up to 8 questions, one per line, each up to 180 characters. The text you write is exactly what gets sent to the chat, so write it the way a shopper would ask.

Make one group per kind of page, for example one for product pages and one for your shipping page. The name is only for you.

Choose how they look

The Look section sets three things, and the preview updates as you change them.

Style. Match my site (the default) uses your page's font and text color with a light outline, so the questions look like part of your theme. Pills are rounded and lightly tinted, Buttons are solid, and Text links are underlined text with an arrow.
Layout. In a row wraps the questions side by side. Stacked puts each on its own full-width line, which suits narrow product columns and phones.
Accent. Brand color uses the color from Chat appearance. Page text color keeps everything in your theme's text color. A very light brand color falls back to the page text color so the questions stay readable.

Every style uses your page's font. The questions render in their own shadow root, so your theme's CSS can't break them and they can't change anything else on the page.

Put them on your site

The chat widget must already be on the page. Then use whichever of these fits your platform. Each group's page in the dashboard has the code ready to copy.

Shopify

Open the theme editor, add the Starter questions app block to a section (product information works well), and paste the group's ID into the block. You can drag the block anywhere in the section and set the space above and below. Agentmatica Chat must be on in App embeds.

WordPress and WooCommerce

With the Agentmatica plugin (version 0.8.0 or later), paste the shortcode into a page, post or product description, or into a Shortcode block:

[agentmatica_starters id="GROUP_ID"]

Any other site

On Wix, Squarespace, Webflow, BigCommerce or your own templates, paste the embed code where the questions should appear:

<div data-agentmatica-starters="GROUP_ID"></div>

Pages that add content after they load, such as quick-view popups and single-page apps, are covered: the widget picks up embed code that appears later.

What happens on a click

The chat opens and the question is sent as the visitor's message, in the same conversation as the floating widget. The agent's answer counts as one reply on your plan, like any other.

See how they do

Each group shows its last 30 days in the dashboard: views (page loads where the questions showed), clicks and click rate, chats started, and leads, meaning chats started from a click where the visitor left their contact details. Open a group to see clicks for each question.

On a connected Shopify or WooCommerce store you also see how many of those chats added a product to the cart and how many ended in an order through the agent, with the order value.

Hide or remove them

Turn off Show on your site to hide a group and leave the code in place. If a group is hidden or deleted, or the chat is switched off, the placement shows nothing.

Get the best results

Use the questions your shoppers already ask. Insights lists them, including the ones your pages didn't answer.
Keep it to three or four per placement. More than that reads like a FAQ.
Match the page. On a product page, ask about fit, sizing or what it goes with. On a shipping page, ask about delivery times and costs.
Check the results after a week or two. Swap out a question nobody clicks, and move a group that gets views but no clicks closer to the price or the add-to-cart button.
Try each question on the Test your chat page first. If the answer is thin, add the missing page or a trained answer before you put the question on your site.