Run the workspace
Insights & analytics
Two places to look: workspace-wide Analytics and per-agent Insights.
Workspace Analytics
Dashboard sidebar → Analytics. A read-out of the whole workspace:
- Active agents, Pages indexed (against your training-pages quota).
- Conversations + messages total.
- Helpful rate — thumbs-up vs thumbs-down on agent replies.
- Escalation rate — conversations the agent handed off to a human.
- Cycle utilization — replies used this billing cycle.
Per-agent Insights
Open an agent → Insights (Growth plan and above). Same stats scoped to this agent for the last 30 days, plus:
- Top questions— visitors' most common questions, grouped by phrasing. Use this to spot doc-coverage gaps.
- Negative feedback callout— if anyone marked a reply unhelpful, you'll see it called out with a link to the conversations view.
Conversation transcripts
Open any agent → Conversations to see the full list. Click any row for the transcript view: user vs assistant bubbles, inline citation chips, feedback ratings, escalation / resolved status pills.
Lead exports
Open any agent → Leads. Newest 100 in the table. Export CSV in the top right gives you the full history — properly escaped, with a filename like agentmatica-leads-yourbot-2026-04-15.csv.