Run the workspace
Billing & quotas
Three quotas govern your plan: replies, bots, and indexed pages. All scoped to the workspace, not per seat.
Plans
Compare on the public Pricing page. Summary:
- Free · 100 replies / 1 bot / 1k indexed pages. Forever.
- Starter · 1,000 replies / 3 bots / 5k pages — $29 (monthly) / $23 (annual).
- Growth · 3,000 / 10 / 25k — $79 / $63.
- Scale · 10,000 / unlimited / 100k — $199 / $159.
- Enterprise · custom volume + DPA — talk to sales.
What counts as a reply
One assistant message = one reply. Tool calls, intermediate reasoning, and retrievals don't count — only the final answer the visitor sees.
What happens when you hit a quota
- Replies — chat returns
403 Quota exceeded. The widget shows a friendly message. New replies resume at the next billing cycle, or immediately if you upgrade. - Indexed pages — crawls / re-crawls return
403with a message naming the limit. Existing pages stay indexed; you just can't add more until you delete a bot or upgrade.
Usage warning emails
We email the workspace owner at 80% and 100% of reply quota each cycle. One email per threshold per cycle — counters reset on renewal.
Upgrading
Open Billing in the dashboard. Click Upgrade to X for your tier of choice — we redirect to DodoPayments checkout. After payment, your plan activates as soon as the webhook fires (usually under a minute).
Managing or canceling
Once you're on a paid plan, the Manage subscription button opens the DodoPayments customer portal. From there you can change payment method, switch tiers, switch cycle (monthly ↔ yearly), or cancel.
Canceling stops auto-renewal at the end of the current cycle. You keep the plan until that cycle ends. No partial refunds unless required by law.