See the questions your website still leaves unanswered.
Every repeated customer question is telling you something — the answer is hard to find, the product description isn't clear, the policy creates confusion. Instead of guessing, review the conversations and fix what keeps coming up.
See the questions, not just the pageviews
Analytics shows a visitor viewed your pricing page for ninety seconds; the conversation log shows they asked "does the $29 plan include the Shopify integration?" — a question your pricing table apparently doesn't answer.
The insights view aggregates conversations, helpful rates, escalation rates, and cited pages, so recurring gaps surface instead of hiding in individual transcripts.
Find the content gaps that cost you
Conversations where the agent escalated, had no source for its answer, or got a thumbs-down are listed under Needs attention in Insights — a prioritized list of what to fix first. Write the page, the recrawl picks it up, and the same question gets a sourced answer next week.
Helpfulness signals on answers show which existing pages actually resolve questions and which need rewriting.
From transcripts to decisions
Leads come with full conversation context, so sales knows what the prospect already asked. Transcripts and leads export as CSV for deeper analysis in your own tools.
Mood analysis marks conversations that needed attention, giving you a running read on where friction concentrates.
Question analytics
Volumes, topics, helpful rates, and escalation trends per agent.
Needs attention
Escalated, unsourced, and thumbs-down replies with the transcript one click away.
CSV export
Conversations and leads export any time for your own analysis.
Common questions
Is this compliant with privacy rules?
Conversations follow your plan's retention windows with warnings before any purge, data is exportable, and our DPA covers processing visitor data on your behalf.
Do I need an analyst to use it?
No — the dashboard surfaces the patterns. The CSV export is there when you want to go deeper.
See the questions your website still leaves unanswered.
Add your site, try the answers in your dashboard, add one snippet to your site when you’re happy. Free plan, no card required.
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