The best Gorgias alternatives for Shopify stores in 2026

The best Gorgias alternative for an owner-led Shopify store is Agentmatica. It works in the chat on your website before a ticket exists, sells from your live catalog, and bills a monthly reply allowance with no ticket counts and no fee per resolved conversation. If you run a support team that lives in tickets, Gorgias may still be right, and you can keep it for email and add an agent to the website.

Below are six options and who each one suits. Every price comes from the vendor's own pricing page, checked on 4 November 2026.

What you pay for on Gorgias

Gorgias bills tickets and AI separately. On monthly billing, Starter is $10 for 50 tickets, Basic is $60 for 300, Pro is $360 for 2,000 and Advanced is $900 for 5,000. AI Agent is around $1 per automated interaction, and each one past your plan's allowance is $1.50. There's no free plan, only a 7-day trial.

A chat AI Agent resolves counts as a ticket and as an automated interaction, so the bill rises as the AI improves. If that's what sent you looking, you want a meter that doesn't count outcomes.

1. Agentmatica: best for owner-led stores that sell on their website

A shopper asks which of two sizes to get. Agentmatica answers from your pages and catalog, shows the products as cards, adds the right variant to the cart and hands over a checkout link. It also answers routine shipping, returns and order questions, and shows the shopper the page a crawled answer came from.

You stay in control. You can write selling rules in plain sentences, coach the agent privately during a live chat, take over, and hand it back. We're on the Shopify App Store, and the same agent works on WooCommerce.

The Free plan has 100 replies a month with no card. Starter is $29 for 1,000 replies, Growth is $79 for 3,000 and Scale is $199 for 10,000. Extra replies are $5 per 100, capped at your plan's price, so a resolved chat costs the same as one handed to your team. There are no per-seat fees.

2. Tidio: best for live chat and visual flows

Tidio pairs live chat and ticketing with Lyro, its AI agent. Starter is $24.17 a month billed annually for 100 billable conversations, and Lyro starts at $32.50 billed annually for 50 AI conversations. It suits stores that want visual Flows and one inbox for chat and social, and don't mind buying the chat plan and the AI quota separately.

3. Zipchat: best for one AI across many channels

Zipchat runs one AI across web chat, email, WhatsApp, Instagram and Messenger. Starter is $64 a month billed annually for 750 replies, and Pro is $240 for 3,000, with a 7-day trial and no free plan. It's a fit for mid-size stores with the volume to justify the price.

4. Rep AI: best for session-based pricing with an optional helpdesk

Rep AI's plans follow monthly website sessions. Sales starts at $12 a month for up to 3,000 sessions, and Concierge, which adds support, is $130 for up to 10,000. Its Rep Inbox helpdesk starts at $8 a month for 50 tickets, plus $20 per agent. AI on email and social is billed per resolution at $0.75, so check which meter applies to the work you want it to do.

5. Crisp: best for a small team on a flat plan

Crisp charges per workspace. Mini is $45 a month with 4 seats, Essentials is $95 with 10 seats and Plus is $295 with 20 or more, each with some AI credit included. It suits a team that answers people by hand across chat, email and WhatsApp and wants a predictable fee.

6. Shopify Inbox: best free option

Shopify Inbox is free and includes an AI sales associate for your storefront. If you're a small Shopify store leaving Gorgias to cut costs, try it first. It's built for chat on your storefront, and it only runs on Shopify.

Replace Gorgias, or keep it for email

You don't have to switch everything at once. Agentmatica takes on the website chat. You can keep Gorgias for email and SMS and send escalated chats to it through the outbound webhook with Zapier or Make. A native Gorgias integration is on our roadmap.

Agentmatica isn't the right fit if you need a shared inbox for email, SMS, social and phone with macros and team reporting. In that case keep a helpdesk and put the agent on your website next to it.

Questions store owners ask