AI website chat for owner-led ecommerce teams
You have a business to run. You shouldn’t have to be available for every product question, delivery enquiry, or returns request.
Agentmatica answers routine website conversations from your site and connected store. When a conversation needs your judgment, check what was said, guide it privately, or take over yourself.
Free to start · No credit card · Try it before it goes on your site
Stillhouse RoastersAnswer drawn from a crawled page. Open the page, or check the transcript later.
You’re trying to finish an order. Speak to a supplier. Update a product. Fix something that actually needs you.
Then another customer asks about shipping.
The answer is already on your website. But the question is in your inbox.
So you stop what you’re doing and answer it again.
Leave it until later and the customer waits. Answer everything immediately and your own work waits.
And you need to know that handing over the routine work doesn’t mean handing over your standards.
Connect your site and store once. The same agent covers routine support, helps shoppers decide, and shows you what customers keep asking. Which one matters most to you right now?
You want customers to get help with products, shipping, returns, policies, and common questions without waiting for you to become available.
“Help my customers get routine answers without making me personally answer every question.”
You want product and purchase questions answered before uncertainty becomes abandonment. And when someone needs more help, you want the context to follow with them.
“Help customers move toward a purchase without making me personally handle every sales conversation.”
You want to know which questions keep appearing, which answers aren't helping, which information is missing, and what you should fix first.
“Show me where customers are getting stuck so I can fix the problem instead of guessing.”
You don’t switch these on one at a time. Connect your site once and the same agent does all three. Pay attention first to the one that costs you the most time.
A routine question is easy. What matters is what happens when the answer isn’t available, the situation falls outside your policy, the customer needs your judgment, or you decide a person should step in. Watch the full path.
Stillhouse RoastersA visitor asks something your site already answers.
Customer is thinking: “Can someone just tell me what I need to know?”
This is a scripted illustration, not a recording. Stillhouse Roasters is a made-up store, and the widget and dashboard here are simplified. What it shows is real: answers from your pages link to the page they came from, the agent says so when your site doesn’t cover something, you can coach it privately, take over a chat, and hand it back. Add your own site to see it on your content.
These are not three products or three modes to switch on. Once your site is connected the agent does all three. Read the one that matters most to you.
You’re still responsible for the experience customers have with your business. These are the ways you stay involved without personally writing every reply.
Answers drawn from your crawled pages link to the page they came from. Open any transcript and see what the agent used.
Knowledge baseGive the agent standing instructions for how your business handles common situations — tone, policies, what it must not discuss, when to hand off.
Persona & toneAdd a private directive when the agent needs help with a particular situation. The visitor keeps talking to the agent and never sees the coaching.
Live chats & whispersWhen a person is the right answer, step into the conversation yourself. The agent pauses while you type.
Live chats & whispersWhen the exception is handled, hand the routine work back. The agent resumes with the full conversation in front of it.
Escalation & leadsSometimes an answer is enough. Sometimes the next step is finding a product, checking an order, moving toward checkout, leaving contact details, or reaching a person. Connections make that step happen inside the conversation.
Sign up with your email — no password, no card. Paste your site URL and indexing starts straight away; it usually takes a few minutes.
Upload PDFs and documents, add text snippets for the things you only ever explain by email, and connect your Shopify or WooCommerce store so it can see products and orders.
The real widget runs on the Test your chat page in your dashboard, which only you can see. Ask what customers actually ask. Try vague questions. Try awkward ones. Try an exception — an expired discount, a return outside the window, “can I talk to a person?”
Tell it how your business sounds, what it must refuse or hand off, and the one sentence to use when nobody can reply right away. Only promise what you keep.
Choose where handoffs land — Slack, Telegram, email, or Zendesk — and make sure a conversation that needs a person reaches the right one.
One snippet before the closing body tag — Shopify theme, WordPress, or any HTML. Or turn on a hosted chat link and share it. Nothing is in front of customers until you do this.
Read the conversations, check the leads, and use Insights to see which questions keep coming back and which replies needed you. Ask:
Everything above is in the software. No card to start, no per-seat pricing. Upgrade when you need more agents, pages, or replies.
Kick the tires. Solo founders and tiny teams.
Get startedSmall teams shipping their first agent.
UpgradeGrowing teams running automations across customer + internal workflows.
Upgrade* Free includes the full product today. We may later move some features or limits to paid plans. If we do, we’ll describe the terms and pricing clearly before you’re charged anything.
Yes. Ask it the questions that matter to your business in your dashboard before it goes on your site, check the supporting information, and review real conversations. Source references and human controls give you ways to inspect and manage the experience. They do not make mistakes impossible.
Add your site, ask it what your customers ask, check the sources, and see what happens when a person needs to step in. Put it on your site when you’re ready. Nothing goes live until then.
Start free · Try it before it goes live · No credit card
When the same questions keep arriving, you need a first response that doesn't depend on someone stopping work.
Agentmatica answers from your website, the files and notes you add, and your connected store. Answers that came from a crawled page link back to it.
When your content doesn't cover something, it says so and offers a person. Your team gets pinged and can take over the chat.
The customer asks: “Can you answer this for me?”
More of your working day back, without making customers wait for every answer.
Less total time spent handling routine enquiries, without creating more corrections, repeat contacts, or unresolved conversations.
This is the job to watch first when your team repeatedly answers questions already covered by:
