How to add live chat to a Squarespace site

Squarespace doesn't include a chat for your site's visitors, so you add one yourself. Most chat apps install the same way, by pasting a snippet into Code Injection, so the first thing to check is your plan.

Agentmatica is our pick for Squarespace sites that want visitors' questions answered from their own pages, with leads saved and a person stepping in when a visitor asks for one. The other options below all run on Squarespace, with prices checked on each vendor's site on 7 November 2026.

Which Squarespace plans allow Code Injection

Squarespace lists Code Injection on its Core, Plus and Advanced plans and on some legacy billing plans. It isn't on Basic or the legacy Personal plan, so on those you'll need to upgrade before a snippet-based chat will load.

What Agentmatica does on a Squarespace site

Agentmatica crawls your site and builds the agent from your pages. A visitor asks how long a custom order takes or whether you ship abroad, and the agent answers from your own pages with a link to the one it used. When your pages don't cover a question, it says so and offers to take their email.

Every email a visitor leaves is saved as a lead with the conversation attached, which helps when the site sells services or made-to-order work. When someone asks for a person or about a bulk order, your team gets an alert in Slack, Telegram or by push, and can take over the chat from the dashboard and hand it back. Insights lists the questions your pages didn't answer, so you know what to add.

On Squarespace the agent works from your pages. Product cards from a live catalog, the cart, checkout links and order lookup need a Shopify or WooCommerce store. The Free plan has 100 replies a month with no card, and Starter is $29 for 1,000 replies, with no per-seat fees.

How to add Agentmatica to Squarespace

Sign up, enter your site address and let it index your pages. Ask it real questions on the Test your chat page in your dashboard before anything goes live, then open Deploy and copy the chat snippet.

In Squarespace, open Website, then Website Tools, then Code Injection. On older layouts it's Settings, then Advanced, then Code Injection. Paste the snippet into the Footer box and click Save.

Other chat apps that work on Squarespace

LiveChat is the one we found with a listing in the Squarespace Extensions marketplace, starting at $20 a month there. It has no free plan, only a 14-day trial, and suits a team that answers every chat by hand.

Tidio installs with Code Injection. The free plan includes 50 conversations, Starter is $24.17 a month, and the Lyro AI agent is billed separately from $32.50 a month.

Crisp also goes in the Code Injection footer. Its free plan covers 2 agents with no AI credits, and Mini is $45 a month. Smartsupp installs with Code Injection too, though it says it no longer develops its Squarespace plugin. Its free plan covers one operator and 25 conversations.

How to choose

If you want a person answering every chat, Crisp's free plan covers two people, and LiveChat installs as an Extension. If you want visitors answered as soon as they ask, from your own pages, with leads saved and your team alerted when someone wants them, add Agentmatica.

Agentmatica isn't the right fit if you need the chat to add products to a Squarespace cart. Cart and order features work on Shopify and WooCommerce.

Questions store owners ask