Shopify customer support
A customer support chat for Shopify that looks up the order and shows its source.
Agentmatica answers shipping, returns and policy questions from your own pages with a link to the page it used, checks order status in Shopify, and passes the chats that need a person to your team.
Free plan, no card. Try it in your dashboard before it goes live.
Example conversation on Trailhound:
- Shopper: Where's my order? It's #1042.
- Agent: I can check that. What email did you use at checkout?
- Shopper: sam@example.com
- Agent: Found it. Order #1042 shipped on Tuesday and is on its way.
- Shopper: If it doesn't fit, can I swap the size?
- Agent: Yes. Unworn items can be exchanged within 30 days, and the new size ships free. Source: Returns and exchanges.
In short
Agentmatica handles customer support chat on Shopify. It answers shipping, returns and product questions from your indexed store pages and links the page each answer came from. Guests check an order with its number and checkout email, and customers signed in to your store are recognized. If you switch them on, it can cancel unfulfilled orders, change a shipping address or create a return for signed-in customers who confirm in the chat. When the answer isn't in your content it says so, and your team can take over any chat.
Answers from your pages, with the source
We index your shipping, returns and FAQ pages and keep them in sync. Each answer from them links the page it came from, so the shopper can check it and you can see why the agent said it.
When your pages don't cover a question, the agent says it doesn't know and offers a person. The question shows up in Insights, so you know which page to write next.
Order status without a ticket
Guests check an order with the order number and the email they used at checkout. Customers signed in to your store are recognized and aren't asked again in the same conversation.
Cancellations, refunds to the original payment, address changes and returns are each off by default. When you switch them on, they run only for signed-in customers, after the agent summarises the change and the customer confirms it.
Your team, when it matters
A request for a person alerts your team in Slack, Telegram or by push. Anyone on the team can take over the chat from the dashboard and hand it back. Private directives set what the agent never says, such as promising a delivery date.
Set it up on Shopify
- 1
Install the app
Install Agentmatica from the Shopify App Store and sign up with your email. We send you a sign-in code; no card needed.
- 2
Approve the connection
You land in the dashboard with the store connected. Catalog search, cart, checkout links and order lookup are on.
- 3
Try it before it goes live
Ask it real questions on the Test your chat page in your dashboard. Only you see it.
- 4
Switch it on in your theme
Open your theme editor from Deploy. Agentmatica Chat is already switched on under App embeds and pointed at your agent. Click Save.
Common questions
Can it tell a customer where their Shopify order is?
Yes. Guests give the order number and checkout email, and customers signed in to your store are recognized automatically.
Can it cancel or refund an order?
Only if you turn it on. Cancelling unfulfilled orders, with or without a refund to the original payment, is off by default and runs only for signed-in customers who confirm in the chat.
What happens when it doesn't know the answer?
It says so instead of guessing, offers a person, and logs the question in Insights so you can add the missing page.
Do I need a helpdesk?
No. Alerts go to Slack, Telegram or push, and you take over chats from the Agentmatica dashboard. If you use Zendesk, escalations can open tickets there.
A customer support chat for Shopify that looks up the order and shows its source.
Add your store, try the answers in your dashboard, and switch it on when you’re happy. Free plan, no card required.