WooCommerce customer support
A customer support chat for WooCommerce that looks up orders and asks before it changes one.
Agentmatica answers delivery and returns questions from your own pages with a link to the source, checks orders live through our WordPress plugin, and hands the chats that need a person to your team.
Free plan, no card. Try it in your dashboard before it goes live.
Example conversation on Ridgeline Running:
- Shopper: Do you ship to Norway? How long does it take?
- Agent: Yes. Orders to Norway usually arrive in 4 to 7 working days. Source: Shipping and delivery.
- Shopper: I ordered the wrong size. Can you cancel order 5531?
- Agent: Order 5531 hasn't shipped yet, so I can cancel it. Cancel the Talus GTX in size 9?
- Shopper: Yes, cancel it.
- Agent: Done, order 5531 is cancelled. Want me to find the Talus in a size 10?
In short
Agentmatica handles customer support chat on WooCommerce through the Agentmatica plugin for WordPress. It answers shipping, returns and product questions from your indexed pages and links the page it used. Guests check an order with its number and checkout email, and signed-in customers are recognized. Cancellations, address changes and return requests are off by default; switched on, they run only for signed-in customers who confirm in the chat. Order data is read live and never copied into the knowledge base.
Answers from your pages, with the source
We index your shipping, returns and FAQ pages and keep them in sync, and each answer from them links the page it came from. When your pages don't cover a question, the agent says so and offers a person, and the question shows up in Insights.
Order lookup and safe changes
Guests check an order with the order number and checkout email. Customers signed in to their store account are recognized and see all their orders. Orders are read live through the plugin and never copied into the knowledge base.
Cancelling an unfulfilled order, changing its shipping address and requesting a return are each off until you switch them on. They run only for signed-in customers, after the agent summarises the change and the customer confirms. Address changes stay in the same country and state by default, so shipping and tax stay right.
Your team, when it matters
A request for a person alerts your team in Slack, Telegram or by push, and anyone can take over the chat from the dashboard and hand it back. Guests who ask for a change to their order are handed to your team.
Set it up on WooCommerce
- 1
Install the plugin
In WordPress, go to Plugins, Add New, search for Agentmatica and activate the plugin. WooCommerce is detected automatically.
- 2
Connect your site
Sign up free and add your site. On most sites our crawler finds the plugin and offers to connect it; otherwise paste the integration token.
- 3
Try it before it goes live
Ask it real questions on the Test your chat page in your dashboard. Only you see it.
- 4
Add the chat to your store
Copy the snippet from Deploy and add it before the closing body tag, or with a headers and footers plugin.
Common questions
Can it look up WooCommerce orders?
Yes. Guests give the order number and checkout email; signed-in customers are recognized. Orders are read live through the Agentmatica plugin.
Can it cancel or change an order?
Only if you turn it on. Cancellations, address changes on unfulfilled orders and return requests are each off by default and run only for signed-in customers who confirm. A cancellation refunds the original payment by default, or you can cancel without a refund.
Does it copy my order data?
No. Orders are read live when a shopper asks and aren't stored in the knowledge base.
What does it cost?
There's a free plan with 100 replies a month and no card. Starter is $29 a month for 1,000 replies, with no per-seat fees.
A customer support chat for WooCommerce that looks up orders and asks before it changes one.
Add your store, try the answers in your dashboard, and switch it on when you’re happy. Free plan, no card required.